Tunstall Emergency Response also provides out of hours call services for some of the country’s leading housing associations and homecare companies.
Many of these companies require their calls to be answered on a 24/7 basis and require a service which works for them outside of their core business hours . Often, a very important call can be made to a company outside of normal office hours which requires immediate attention. Emergency Response out of hours service can provide such companies with a solution.
The typical situations we encounter are:
- Emergency call outs – after hours
- Alarm security response
- Companies providing their customers with 24/7 support
- Domestic Repairs
- Call Scheduling for homecare visits
- Roster and scheduling services for homecare organisations
We provide trained staff who are available 24/7 and are briefed to take certain courses of action on receipt of an out-of -hours call in accordance with our agreed protocol and procedures. Response times are guaranteed within agreed parameters (typically 99% within 30 secs) and our operators are trained to bring each call to a satisfactory conclusion.